What is the Return/Exchange Policy for Chris & Bella products purchased at www.cozybabyblankets.com ?
At Chris & Bella, we stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.cozybabyblankets.com you may return it for a full refund or exchange within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Contact [email protected] for details. Please have your Order ID# ready.
Please note, if your purchase was made with a credit or debit card, including a gift purchase, any refund will be credited back to that account. If you have any questions regarding our return policy, or whether your purchase may be returned, please call us at 617-710-7043 during our regular business hours: Monday through Friday, 8:30 a.m. to 5:30 p.m. EST! You may also contact us through email at [email protected] Please allow 24 hours for a response
How do I check the status of my order?
The easiest way to check the status of an order is to click the link for “ORDER REFERENCE” in your Order Confirmation email. The subject line of this email would be “Your order has been received”. Once submitted, you will find all the information you need.
How do I track the shipping of my order?
Once your order ships, you will receive an email with a subject line of “Your order has been shipped”. You will find your tracking number. Once submitted, you will find all the information you need.
I received an item that I didn’t order or is damaged. How do I return it for a refund or an exchange?
At Chris & Bella, we take great pride in the quality craftsmanship we put into each and every item we create. We apologize for the issue that has occurred with your item and greatly appreciate your feedback. To assist you with your problem, please email us at: [email protected] and someone will respond to you within 1 business day.